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MacHeist

I’ve been reading with some interest John Gruber’s comments about MacHeist and MacZot, as well as Gus Mueller's take on the situation.

JG’s analysis is, I think, spot on. MacHeist and MacZot are basically mechanisms for fleecing independent developers. I have no idea why anyone would agree to sell their app for a week for a fixed price rather than a percentage, especially when the organisers of the promotion are taking a percentage cut. It seems like bad business to me, especially when the developers will have to deal with the additional support that all of those users create.

And as for the argument that MacHeist and MacZot are in any way similar to a proper distributor, let me tell you: our Japanese distributor does way more work, including:

  • Manufacturing CDs/DVDs, printing (and writing) manuals and boxes.
  • Getting the products onto shop shelves.
  • Localisation (we co-operate with them on this; there’s some work on both ends).
  • Japanese technical support.
  • Beta testing.
  • Testing things at the ADC Compatibility Labs facility in Japan (there isn’t one in Europe, remember).
  • Advertising including regular full-page ads on the front and back covers of major Japanese Mac magazines.
  • Various other marketing and promotional activities in Japan.

And they don’t ask for the kind of share of the profits that MacHeist are reportedly taking!

It’s patently ridiculous to argue that there is any benefit here to the apps’ developers. For the most part they aren’t going to get significant upgrade sales, and for many of the apps it isn’t even as if they need significant extra publicity in the marketplace.

There are some similarly silly arguments about how $5,000 is a lot of money for a single week’s sales. It actually isn’t, particularly when you consider that this isn’t ordinary sales; it’s a promotion. If it works properly, it should result in a lot of sales over a short period, and might actually cause a “sales drought” for a period thereafter (when you do these kinds of things, you, of course, hope to attract business that you wouldn’t otherwise have got… but many of these apps are already very competitively priced so I don’t see that happening here).

Someone even tried to compare it to conventional advertising, remarking “When was the last time you were paid to place an ad?” and commenting that:

“The people against MacHeist and similar things have never tried to buy exposure or ads or build a brand using traditional methods. MacHeist is not a new concept by any means, its [sic] just new to the Mac dev community who have, apparently, be [sic] squirreled away from the big bad world of real business.”

Hmmm. Well I’ll correct one thing straight up. I’m against MacHeist and MacZot, and I have bought ads—in fact, I recently spent thousands of dollars on an ad. campaign. I’m also involved with proper distributors who stick things in boxes on shelves, so I’m indirectly paying for “proper” advertising there too.

Anyway, the idea that MacHeist or MacZot are an ad. campaign is simply nonsense. When was the last time Jaguar ran an advertising campaign where they gave their cars away at an 80% discount to everyone who asked? <sarcasm>What’s that? They haven’t. Oh. I wonder why, I mean, it’s such an effective idea, right? And someone will even pay them $5,000 to do it for a week! That’s cheap advertising, right? I mean, it costs tens of thousands at least for a full-page advert in a broadsheet.</sarcasm>

If you believe that kind of tripe, you really don’t have a clue about business (ironically the person who wrote it finished their remarks by calling someone else’s business strategy “cr#p”). Advertising is advertising and promotions are promotions. MacHeist and MacZot are promotions, and—for the developers involved—assuming JG’s figures are right, bad ones.

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Comments

One app I was surprised to see unlocked from the start of MacHeist was Deilicious Library. That is until I read an interview with him talking about DL2. I am sure that he sees this opportunity differently than any developer that just released a program. He will soon (whenever Leapord releases) a new, paid version of his app. It reminds me of Apple dropping Shake's price because they were abandoning it (going to "leopard only" is kinda like abandoning the old DL). So perhaps his (and only his as far as I know) motivation was one last hurrah for a product he will soon be making obsolete. If that is the case then I don't really see it hurting him (anymore than going Leapord exclusive immediately will) but I don't think that the other apps would have sold in that bundle without DL. Just a thought about whether MacHeist is really a "virtual inventory clearing".

I think there is room for a discount sales channel, and I actually think MacZot could become that channel, although I'm referring to their daily specials rather than the mystery bundles, and it would require the financial deal to be more equitable.

If developers start refusing to take part in these promotions, rates will have to lower. If a new wave of promoters jump onto the bandwagon, we should see promoters competing for participants by lowering their rates.

http://bitcartel.blogspot.com/2006/12/to-heist-or-not-to-heist.html

Whilst you may be right that there is a market for discounted software, there’s really nothing stopping the developers from discounting if that’s what they want to do. I don’t see what sites like MacZot really bring to the bargain.

There’s certainly a case (from an end-user’s perspective) for a site listing currently available offers from developers. That would be a much more useful thing for someone to spend time on, and would be a way for a site owner to earn (potentially) significant advertising revenue without having to try to recruit developers.

Setting up a discount coupon is easy, but letting everybody know about it is harder and time-consuming. If MacZot can generate a lot of eyeballs through their promotions and buzz creation, than I think that's worth paying for. If they can't and alternatives spring up, then the game's probably up.

A site listing all current offers from developers would be very popular, and there are many ways they could charge developers to keep the site running and make a reasonable profit. I think such a site would have to be run by person(s) neutral to the 'community' of Mac Developers, to moderate and ensure there is no nepotism in showcasing discounts.

Developer co-ops would also be interesting...

You mention Act2, right? You never know how Japanese people hate the company. You'll get cumtomers, who are the same kind of people who are interested in MacHeist (if the MacHeist is available in English). For example, do you know how much your app costs in Japanese yen? Did you compare the price to your currency? Do you know what process users need to take to get support? I bet you won't get true loyal customers.

I'd rather wriate a blog post than leaving rants.

@Simon:

We might be interested in advertising on a site that listed all the currently available discount offers, but I don’t see why we should be expected to pay for it in other ways (in fact, I think payments direct from developers should probably be avoided, to remove any likelihood of bias). Frankly someone with the time to do this could do it for free. Or one of the existing sites (MacUpdate for instance) could list special offers.

@Takaaki Kato:

No, we don’t use Act2. We use one of their competitors (NetJapan). And yes, we know how much our applications cost in Japanese yen, and yes, we did compare the prices to the GBP and USD prices. The JPY prices are slightly higher, but this reflects the extra effort required to localise the application, and the provision of local technical support. Not to mention the fact that in Japan you can buy a boxed version, with a printed manual and a DVD. We see substantially less revenue per unit in Japan, but we hope that the service NetJapan are providing for our Japanese customers is worth that.

If you have bought one of our products and had a problem with NetJapan or have any comments on the service they’re providing, by all means send us an e-mail and we’ll discuss any problems with them.

Similarly, if you have software that’s sold via a distributor in any other country, it’s worth contacting the developer directly if you think the distributor could be doing something better.

Sorry. you are using NetJapan. I see. Of course, I can contact developers directly because I can use English :)

Box versions with prited manuals are worth well. People come to Apple Stores to check shelves. And, I truly respect the developers trying to deliver their experience (including documentation and manual) to Japanese people. I am thinking about writing about Japan's Mac market from a user's perspective. As far as my understanding goes, NetJapan is less known than Act2, and they deal with rather serious apps like data recovery software. They are capable of handling technical part of stuff, not just marketing. For example, we use third party Kanji-conversion input system, which has always been problematic to many software when it comes to compatibility.

Supporting more than one language, waiting for localization and documentation to be done must be an enormous task for developers. If everything is delayed, indie developers lose what they are very good at: responsiveness. That's why I say to people, not supporting is sometimes a good idea.

Anyway, I shouldn't have assumed that you're using Act2. I should have checked the point before writing. Sorry if I mislead other readers.

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